Returns & Refund Policy
At contract divan beds, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward and transparent returns and exchanges process.
Eligibility for Returns
We accept returns for both defective and non-defective products, provided the following conditions are met:
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Condition of the Item:
- Items must be in new, unused condition and returned with all original packaging intact.
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Return Window:
- You must initiate your return within 90 days of receiving the item.
Exchanges
We gladly accept exchanges for eligible items, subject to availability.
How to Return an Item
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Return Method:
- All returns must be made via mail.
- A free return label is included in the package for your convenience.
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Steps to Return:
- Contact our customer service team to confirm your return request.
- Use the provided return label to send the item back to us.
- Ensure the item is securely packaged to prevent damage during transit.
Refunds
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Processing Time:
- Refunds will be processed within 5 business days of receiving and inspecting the returned item.
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Refund Amount:
- You will receive a full refund, and no restocking fees will be charged.
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Refund Method:
- Refunds will be issued to the original payment method used at the time of purchase.
Important Information
- Returns that do not meet the eligibility criteria may be rejected or incur additional fees.
- If you need assistance with your return or have any questions, please contact our customer support team at [Info@contractdivanbeds.co.uk].
