Delivery Information

What to expect 

From the moment you place your order our external delivery team and customer service staff are dedicated in providing a delivery service in the best possible manner. 

Any orders placed after 13:00pm will be processed the next working day.

1. Once your order has been received and processed by our sales team we will send your order to our production team in the warehouse.

2. Your order is then hand crafted by one of our experienced craftsmen.

3. Your order is packaged and ready for our delivery team.

4. Our delivery team will email you regarding a date delivery can be made with a suitable 4 hour time slot

5. Your order is then delivered by our delivery courier and you will be notified 30 minutes prior to delivery being made.

Post code checker 

We offer a free 2 man delivery service to hallway across United kingdom however in the following remote areas listed below where we can not guarantee delivery within our usual timeframe of 3-11 days will incur an additional charge.

The following postcodes will incur an additional charge of £20


The following postcodes will incur an additional charge of £30

DD, PH and PA 

The following postcodes will incur an additional charge of £40

PL,TQ and TR

The following postcodes will incur an additional charge of £60

AB and IV

Re-scheduled delivery

If you aren't available on the day of delivery let our staff know by phone or email at least 48 hours prior to email confirmation of the date expecting delivery and we will be more than happy to find another suitable time.

For failed deliveries we hold the rights to reserve £60 (Per Item) for re-delivery costs.

Customer service

For any enquiries regarding delivery please contact us via email or alternatively via phone 0333 533 0300

Bed building and recycling

We strive to provide the best possible service to our customers and offer a range of bespoke services.

Assembly in any room of choice for £55

Packaging removal for £25

Mattress removal for £55

Bed set removal for £65


To Prevent Credit Card Fraud...

Once your order has been placed. Please expect to be contacted by our dedicated team if you enter a delivery address that is different from your billing address.